I think a common misconception people have is thinking the bias is in protecting our staff. While we have a positive bias in trusting our staff because we work hard to vet the best applicants, but we definitely also feel like anyone who is staff is a representation for all of us.

So when someone makes us look bad, we don’t take that lightly. I think we’ve historically come harder on staff members who’ve done wrong than the typical user. I’m definitely not here trying to sweep things under the rug . If someone makes a mistake, we talk to them. If it’s bad, man do we act fast and are far less tolerant when we trusted them.