i have been using a gateway connection, i am using an Actiontec GT704WG type B gateway, with one ethernet cable going from the computer to the gateway, and another going from the gateway to my xbox


-----Original Message-----
From: Xbox Customer Support <XBOX_.LIVE.NA.00.EN.HAH.MNL.TS.T01.SPT.X2.EM@css. one.microsoft.com>
To: hws9306@aim.com
Sent: Mon, Aug 10, 2009 1:52 am
Subject: SRX1109003035ID - When you run the Test Xbox LIVE Connection, the Test Status for Xbox LIVE displays "Failed" (NXE)

Hello Howard,

Thank you for contacting Microsoft online support for XBOX. I am Leonard and I will be helping you today with your concern.

I understand that you already restarted your modem and checked your MTU which is set to 1492 and tried the connection test again and says that you do not have enought MTU.

I know how disappointing it is when you encounter this kind of issue. Please be assured that I will do my best to help you.

To isolate what is causing this issue, it is advisable that you try to connect your console using a Direct modem connection. For the complete guide, click this link:
http://support.xbox.com/support/en/u...onnection.aspx

After doing the direct connection, check if you can connect to Xbox Live. And kindly set-up your modem connection again: http://support.xbox.com/support/en/u...onnection.aspx

Should you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number 1109003035 so we can expedite our service to you.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,

Leonard
Microsoft XBOX Support Services
http://support.microsoft.com/