Yes and BTW, because I speak English and Arabic fluently, I know that the rules and other similar things that are taken very seriously by staff members are being written in formal English, and often it is formal English to the point where staff members intend to make it very clear, but actually make it very difficult and unclear for people who don't speak very good English. So these people are left with no one to translate the rules and other things that are written in formal for them.

Formal language is not simple language, I see this often in rules and stuff. Formal language is mistaken with simple language. I think we need simple language in rules for the younger people and the people who dont speak English properly.

Also, this was a complaint in a part, so please let me see my 2 weeks old report being handled. I just don't want to see the guy getting away with it.