Your job description has changed though, you're now expected to uphold ingame duties...

Your job also isn't just to answer questions people have ingame. It's to act as Tori-Agents - to engage with newb users, to make them feel welcome, to make everything feel less daunting so they stick with the game.

This is why I felt it was better to have Tori-Agents come back rather than make Help Squad do this shit. This is a big task that requires effort. It's not just 'Oh, I just have to pop in a server occasionally and answer questions if people ask'.

If they can see a prefix, they can go "Oh cool, this is one of the guys who's job it is to help me out". As it's been noted, a lot of the community are dickheads, so having a sign that says 'I'm not a dickhead, you can come to me' is a good thing.