Originally Posted by
Reimu
Yeah, but most of the time they're just sitting there. I don't think I've ever been able to find one that responded within a few minutes (usually took me at least 5 to 10 mins)
Then again, staff could be afk in-game too.
You just basically said why this won't be significantly different from searching for staff members on IRC.
Originally Posted by Reimu
I'm pretty sure most players barely even know what IRC is.
I can say the same about fancy game client commands that people don't use on a daily basis. You either figure them out on your own or use /help (which isn't obvious for today's players either). On the other hand, there's a main menu button that opens webchat.