I understand what you mean lionet, but this is for real time reporting as most players get way too aggravated when something happens in game if they have to wait too long for someone to respond on the reports section.

as Chat mod you also have to look out for people reporting things happening in game (obviously not across every server that's ridiculous) and for people to utilize the real time reporting aspect I was thinking maybe an introduction thread to the new staff group where we list all the things Chat moderators do.