(Only read the OP)
I don't think much people in the staff are able to stay in game like 24/7 just to monitor the chat. Because of the fact that Es hardly even find time to host tourneys anymore (well used to, not sure about now). Besides, where would they stay in-game, even in public servers there are hardly 2 players playing. While in bet servers, the host already takes somewhat care of the chat. On the forums, well, I don't see any need for it.

i know things are tldr worthy, but you should read posts from those that are in the know at least ~Icky