i am using the NXE and when i do the connection test it fails right at connection to Live i get a red x between internet and xbox live
when i hit more info it is telling me that my network doesnt have a sufficient MTU setting, and that it has to be 1365, but as i stated before my MTU is set at 1492
-----Original Message-----
From: Xbox Customer Support <XBOX_.LIVE.NA.00.EN.HAH.MNL.TS.T01.SPT.X2.EM@css. one.microsoft.com>
To: hws9306@aim.com
Sent: Mon, Aug 10, 2009 8:31 am
Subject: SRX1109003035ID - Description of the requirements to sign up for Xbox LIVE on your Xbox 360 console
Hello Howard,
Thank you for contacting Microsoft online support for XBOX. I am Leonard and I will be helping you today with this issue.
I understand that you are using a Gateway connection, using an Actiontec GT704WG type B gateway with a Verizon DSL Internet service provider.
However, when you run the connection test, your MTU setting is too low even it is set to 1492.
I know how disappointing it is when you encounter this kind of issue. Please be assured that I will do my best to help you.
Howard, try to disconnect all of your connection from your Gateway to your console, after that set-up your Gateway connection by following the steps from this link: http://support.xbox.com/support/en/u...onnection.aspx
You also mentioned that your sister's console device is connected wirelessly on the same modem. Kindly disable that too just to verify and to isolate what is causing the problem.
Then, kindly try to do the Test Connection again. Follow the steps provided on this link in order to isolate what is causing the problem and to give you the correct steps to resolve the issue: http://support.xbox.com/support/en/u...tworkTest.aspx
After running Xbox Live connection test, please write us back and provide us with mo re specific details.
· The phase where the Xbox Live Connection test fails (Network, Internet, Xbox LIVE, NAT)
· Do you have Pre-NXE dashboard (legacy) or NXE dashboard?
· The exact error message that you are encountering
· Please include other details that can help identify the issue.
If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number 1109003035 so we can expedite our service to you.
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
Best Regards,
Leonard
Microsoft XBOX Support Services
http://support.xbox.com/
when i hit more info it is telling me that my network doesnt have a sufficient MTU setting, and that it has to be 1365, but as i stated before my MTU is set at 1492
-----Original Message-----
From: Xbox Customer Support <XBOX_.LIVE.NA.00.EN.HAH.MNL.TS.T01.SPT.X2.EM@css. one.microsoft.com>
To: hws9306@aim.com
Sent: Mon, Aug 10, 2009 8:31 am
Subject: SRX1109003035ID - Description of the requirements to sign up for Xbox LIVE on your Xbox 360 console
Hello Howard,
Thank you for contacting Microsoft online support for XBOX. I am Leonard and I will be helping you today with this issue.
I understand that you are using a Gateway connection, using an Actiontec GT704WG type B gateway with a Verizon DSL Internet service provider.
However, when you run the connection test, your MTU setting is too low even it is set to 1492.
I know how disappointing it is when you encounter this kind of issue. Please be assured that I will do my best to help you.
Howard, try to disconnect all of your connection from your Gateway to your console, after that set-up your Gateway connection by following the steps from this link: http://support.xbox.com/support/en/u...onnection.aspx
You also mentioned that your sister's console device is connected wirelessly on the same modem. Kindly disable that too just to verify and to isolate what is causing the problem.
Then, kindly try to do the Test Connection again. Follow the steps provided on this link in order to isolate what is causing the problem and to give you the correct steps to resolve the issue: http://support.xbox.com/support/en/u...tworkTest.aspx
After running Xbox Live connection test, please write us back and provide us with mo re specific details.
· The phase where the Xbox Live Connection test fails (Network, Internet, Xbox LIVE, NAT)
· Do you have Pre-NXE dashboard (legacy) or NXE dashboard?
· The exact error message that you are encountering
· Please include other details that can help identify the issue.
If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number 1109003035 so we can expedite our service to you.
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
Best Regards,
Leonard
Microsoft XBOX Support Services
http://support.xbox.com/
