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---I GOT IT FIXED--- (slip helped a little)


I'll try to keep this as short as possible.
So in June 2012 I bought a x100 booster for 2 months and it cost me, I believe, about $18. I got inactive and eventually stopped playing in October. The booster was still active but I didn't notice any deductions on my credit card sheets, so I assumed it was a bug and extended itself for some reason.

I played again in January 2013 and it was still active. So I got suspicious and through an e-mail in my spam folder, I noticed that it had been draining me $18 every 2 months since August.

I filed a formal e-mail to support@toribash.com, asking them to disable the booster, because I have no way to do so in the subscriptions section of my profile. In fact, no subscriptions are being displayed at all, but the booster is still recurring ingame. I had not received any response to my e-mail and the subscription hadn't been cancelled either.

After quite a while of being busy irl, I got back ingame today just to find out that the booster is STILL active, probably draining another $36.

I have to admit that I haven't paid sufficient attention to this. So I am asking nicely right here and right now (since #support is the biggest, clueless, most irresponsible pile of shit I have ever seen): Please, for the love of god, cancel my questionably recurring subscription of the x100 booster.

The money is gone, I understand that, yet some kind of refund would be very charming, as I've unwittingly paid for something I had no use of.

Thanks in advance.

Closed. ~firebolty

/me points at the FAQ

Since no one seems to read that I'll make a short version. To cancel it you need to go into your Paypal account & cancel the reoccurring payment. Once you do that it'll stop renewing.

If the staff were to prod the booster at this end your Paypal account would still send the money, so it's something you have to do.